That's a shame, it sounded like a young ladie starting out ? feeling her way ? Not sure of the ins and outs of the business, I'd imadgine doing this with no guiding hand is a bit Hit and miss ? This may have put her off doing this for good , not blaming Cardiff Dave here, he reported what he experienced and that's all he could do, think it's a lesson for girls who want to take this up , is to be organized and know what will be expected of a service provider , it's not for everyone for sure, takes a specific state of mind to do this job and a bit of experience on how to deliver the goods is always a bonus.