Saw my repeat wg punt the other day. We got chatting, and she has not been doing it long, but I asked what it was like when a new punt arrives, as she has no idea what she is going to open the door to.
she told me one guy was not only rude, but was so smelly, half way through she gave him his money back and asked him to leave.
he tried to book again using different numbers, but she recognised his voice.
me personally, I make a big effort to have a wash at the least (going straight from work, I cant always go home for a shower as the oh might be home), change of clothes, deodourant, aftershave etc.
I just think its not nice for some of these wg, so lets try and improve their working conditions.that way, they also want to see us again.
I suppose had she insisted this guy booked through aw and had feedback, she might have had more luck.