Bit concerned about this negative review. Especially as the OP has only this post!
I've seen Kel a few times, albeit well over a year ago when she was in Southend.
I found her service good and she was very willing to please.
If indeed she did let down the OP as he says there must have been good reason!
Looking at her aw FB it shows only one problem.
I'm guessing this could be a revenge post!