She mentioned to me that she had "some not so good family news" and I suspect that is the reason her profile is down.
She logs into her profile most days, which is odd, especially if she is not reading her emails.
You would know if she had blocked you if you look at your Sent Emails. If these are Unread and say "deleted" then you have been blocked.
Best leave her alone and she will reappear when she is ready.