You had to call to find out. So for me this might have been a negative.IMO the agency should have reached out to you the day before or early on the morning first if they knew she wasn't coming to London anymore, if they had previously confirmed it with you.
I did think about that. But then I think that Agencies or girls shouldnt contact the client for reasons of discretion, so I'm OK with their choice not to.
From just £36 per year