Hi Springoid,
Everyone’s entitled to their opinion so I’m not going to refute what you say regarding my looks or service, however there are a couple of things in your review I feel should be addressed.
Firstly, when one gets a review (good or bad), generally we know who it is but sometimes it’s not clear so we rack our brains a bit to think who it could. When I heard about this review this morning I was wondering who it was as I couldn’t remember having any bad bookings recently and generally only see regulars these days and a couple of new people per week. After reading the details and realising it was you I was honestly a bit shocked.
If you weren’t happy you could have easily said “sorry not for me” and left, I think anyone who’s met me can at least confirm that I’m not a nutter and you wouldn’t have been in danger of me abusing you or causing a scene and would happily and politely let you leave. So for you to go through with the booking unhappy was your choice.
The reason I’m surprised though is how overly nice and complimentary you were throughout the booking that I had zero inkling that you were not having a good time. Had I got this feeling I would’ve addressed it as I have in the past if it appears perhaps a client isn’t having a good time or is especially quiet. I can understand clients maybe not wanting to ruin the mood in a booking but you went really went overboard with telling me how happy you were.
Which leads me to the part about the communications & report.
After some back and forth on AW and a particular warning from you about your physical appearane (ironic considering your comments which affected the logistics of the booking) I said I was happy to go ahead and asked for a quick call to confirm so I could text the address. Even with 2 days notice you could only call at 10am on the morning of the booking so 1hr beforehand.
You called at 10:05am to confirmed and at 10:07am I text the address as soon we got off the phone. Usually clients text with a quick “ok” or “see you soon” so I know they’ve received my message, you didn’t.
Perhaps others work differently but again I’m sure clients who’ve seen me can confirm I’m usually ready on time for bookings. If you have a booking at 11am then generally I expect to be buzzing you up at 10:55am to begin our booking on time and if someone’s running late I’m pretty flexible but a quick text tor call to say you’re running late is polite and let’s me know you’re still coming and not a no show.
11am came and I’d still not head from you since our call so I phoned you with no answer & sent a text asking if you’re still coming. You replied at 11:05am. Yes 5mins is not that long in the grand scale of things but when I haven’t heard from you since an hour ago and I’ve been sitting ready for 10mins then I do wonder if you’re actually coming and whether to book someone else in.
As you can see from the screenshot below you got into the building at 11:10am and eventually started the actual booking around 11:15am once greetings & money etc was sorted. You also stated your entire 30mins and a bit extra as we were chatting at the end and I introduced you to my friend who incidentally was running late for her booking as you were late for yours and she was waiting for the room but I didn’t want to rush you out.
Lastly, you wouldn’t even know about the report if I hadn’t told you which I now obviously regret doing as it broke a code of conduct in not discussing reports with clients but I felt bad and wanted to do the right thing.
I remember the conversation well as at the end you were so nice and I thought we had such a good booking that I didn’t want you to lose out on future bookings because I was a bit quick off the mark in thinking you weren’t showing. I gave you a heads up and apologised and said I’d be happy for you to say it was me who had left the report and that it was a mistake.
Anyway, everyone’s welcome to their own opinion on subjective things but I don’t think it’s right to be dishonest about provable details and then lie about not getting your full time etc.
Thanks, Harriet xx
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