Used to go to SuNin quite a lot before Covid, think I have been back once since. Sounds like poor service to me, perhaps complain to the owner, she showed me to the room once and said to ring her if I was ever dissatisfied with the service. Have in the past been able to get full service, but that is rare and depends a lot on who is there, but always got body to body and HE. Sometimes the oil can be a bit excessive, so always go with that in mind. Was going to go next week on a free day, maybe have to think again.