I'm never going to be booking at this price range (fair play if you do though) But thats mental that an agency at this level would ever be so laxadasical about clients!
Especially no offer of anything in response to you mentioning the hotel you'd booked!
I know theres a load of guys with money for these girls, but if an agency gets a rep for poor service (which is haf the reason you use them, to make it a more sure thing) it could be fatal!