Haven't used them but, from reading various threads, it would seem since the return and the new receptionist(?) on duty that they have started asking for deposits from new customers
From reading through AW profiles several well known SPs are also now asking for deposits, due mainly (it seems) to new SSs not turning up to bookings
It would seem this has increased post covid???
Also quite a few SPs now also saying "No AW feedback, no booking!"
Edited crap spelling errors!!!