Stupidity must have been the medical.condition he had that made him vulnerable.
Good grief, I often wonder what is between some peoples ears. This 'arrangement' must have been going on a long time and cost Mr W a lot of money to justify going to the FOS.
It's because of people like him, that other, mainly older folk, get closely questioned when they want to get a few grand out of their bank/BS to pay a builder or buy a second hand car.
Its not because of people like him and they are checks are a good thing and its not just older people who are checked
nb: The Ombudsman did ask who this lady was so if need be he could advoid her....
He now banks with Halifux!
Remember The Midland Bank which became HSBC had the slogan "A helping hand when you need it"
From just £36 per year