Apologies. First contacted on AW - was told to text the number on the profile so proceeded to do so and then told to put a booking in on aw. Confirmed multiple times the night before, morning of and just before setting off.
comms are useful for reviews in general.
You put in a booking request, once thats done it's on their end to accept/confirm it on aw (not by text message)
Looking at her aw reviews either your booking wasn't confirmed on aw or you didn't leave feedback there.
What i'm getting at is, an sp/agent like her who has form for regularly ghosting punters but seemingly 1 feedback for doing so, seems to value aw reviews but not punters time, & seems to be prioritising punters with confirmed bookings
I've seen her a few times throughout the year, always with confirmed bookings & never ghosted, can't be sure theres a connection, but her string of aw positives would indicate there is imo, or she's got lucky that no one (including you) is reporting being ghosted on aw