Well that's the good thing about this forum, dickheads won't get as much work again after punters read feedback.
The real pro's do what they do and do it well. But Roms.... it's a bit of a stereotype to expect cold and lacklustre service. Not always, but there's a good chance, from looking online.
I quite fancied her. But that kind of shiz is demoralising and just makes you feel like crap - like you say, value of £5.