Trying to squeeze in as many as can while working. I had the same with Zen massage some time back. Can't remember names, but when I arrived she was still with another customer. After handing over the £45 entrance was told to get undressed and wait in a massage room. 15 minutes later got fed up and asked for my money back. Front desk lady was all apologetic saying customer came in before my booking. Yes, I had booked a time. Told her in no uncertain words not happy that I booked a time and ?? should have not taken another customer into my booked time. So got my money and left.