I visited this place some years ago (before I was a member of this site). All I can say is that my experience replicated yours. The girl I saw (I can't remember her name) was so bad that to call her "rubbish" would be something of an insult to garbage. I haven't been back since. I thought I must have been unlucky. But it sounds as though Ladybirds may have a culture of poor, apathetic service.