A negative from me too after my appointment with Laura this week.
My 1 hour massage kept being interrupted with several preoccupied "one-handed" moments, where she probably thought I wouldn't realise that she was texting.
This was one day where I was aching and could've done with a decent massage.
I felt like she took me for a fool by texting during the massage. As the owner I would expect some more professionalism.
The HE was also not up to her usual standards.
I will not be in a rush to go back unless she has some new talent, and by that I do not mean the old granny referred to on this thread.