So I've seen a mix of reviews on her. I have seen her 4 times in recent weeks and found the following:
a. She let me down once but gave me warning and apologised.
b. She has generally been really nice, although on one occasion I found she was "stressed" to start with. I was going to leave as I didn't like it but gave her 5 minutes she calmed down and gave a good service. I can understand from this why people report an attitude.
c. Service has always been superb, I cannot fault it once.
Nice girl, great service, a little temperamental but I consider that to be part of her passion!