I have been several times in the last year or so. Used to go a bit when it first opened.
It is an issue getting the right girl there and it does sound like the reviewer probably saw Joy, who is awful (see my reviews).
I only go when there is the girl I want to see there (Mimi or Grace), who are good.
You can ask to see the girls before you choose, but best advice is if you phone always specify not Joy!! lol
I know these places are expensive and unles carefully worked out (or risk taken with a girl you haven't seen), but I like the attention there, with the Jacuzzi and massage. Not for everyone, but good when I have the spare cash.