Sounds like a load of bollox to justify her behaviour. So traumatised that she left her AW Available Today 'light on' and her phone number up on display, not knowing what her next customer, or her pre-booked customers, may be expecting from her; Yeah right.
My email to her never mentioned anything about performing 'S&M' or degrading, let alone wanting anything extreme. Just straight forward GFE as I always seek for from my meets. I guess that was too traumatising for her to even respond back to.