According to Louise you don't need to get to the booking stage before notes can be written
Yes I get what Jimmy is saying. Just get her phone number and get on with it. I kinda like using the site though for the feedback, but as is said here it only takes an e-mail and the fuckers have you at their mercy.
I think we can all agree it's a shit system.
With my new profile I'll take Jimmy's advice and only use it for those who want booked through the site.