On AW some SP's have accessing from Hungary/Germany/Poland at the bottom this does not mean that they are in that country
What it means is that the SP uses her mobile from that country on roaming which has her AW profile on, so the system thinks that she is in the country where the phone service provider is
So don't be put off, they are in England. It can be fixed by them by switching roaming off and going to wifi but its probably a bit to technical for them