Aside: It's a fairly new hotel, not long been converted. Used to be a bank IIRC.
You might not get a lot of feedback - just managing expectations.
But from memory of its layout, I'd guess it's not like a typical chain where it's easy to walk past reception, as it's a relatively small building on a busy street where any random can walk in, and is more at the boutique end of the scale. So my guess is it could be a challenge.