If an SP asks me to “make a booking” after we’ve confirmed by txt, or call, then I always know that’s an AW booking that’s required.
I will do this straight away, wherever I am as it’s so easy by phone using the optimised mobile site.
The SP will then confirm the booking on AW and I know it’s all ‘official’. I guess this gives both of us something to rely on and there’s a mutual element of trust involved. I realise that both punters and SPs can still cancel or ‘ghost’ each other but it does then mean there’s the opportunity to follow up with feedback.
Comms purely by txt can so easily lead to confusion on either side, which seems to be the case here.
Of course, many SPs don’t ask for an AW booking but, if so, I will send one simple txt with a message clearly stating date, time & duration of the booking and ask for confirmation. It’s always worked for me