Thanks Nigel, literally as soon as I posted my post I realised that I had registered an other account ages ago with a different email address but I used the same phone number (which I verified a few days ago) and also my real name on both accounts which might not be helping me? Good advice just to phone and leave each other feedback, also good to know a veteran like yourself still has issues with these ladies!
Yeah I actually forgot I have have an old account that's still linked too! Even worse, I have negative feedback on that - it's just 1 (which was bullshit) - I have loads of other positives on that account but unfortunately it shows up as a red number next to my main account's feedback. I can imagine that's rather off-putting for some escorts (even if only one of the many feedback is negative it shows up red). I hope that makes sense because it's bloody complicated and an illustration of why it's advisable not to try to get round the system (unless you really know what you're doing) because you're only likely to make things worse.
Having talked to some escorts (albeit only a very small number) about my situation, they all don't seem to care because I have so much positive feedback (including from well-known escorts). I presume that's an outlook most escorts take so all you need to do is build up some positive feedback and you'll be fine.
I don't really know what verifiying your number does. It's certainly not necessary and I can't actually see it being a good thing. I presume it's a phone number that you use exclusively for punting?
Your name (real or fake) shouldn't be visible to the escorts anyway but I'd still strongly advise that you change it (AW don't use it for anything - except perhaps verification of course but that's not necessary at all and if anything looks a bit odd because so few others do it).