But its a fair assessment of how she treats and thinks of her staff. She said it because she had no answer to what I said
I believe she is doing what we all should be doing, ignoring the troll. FWIW the 'couldn't care' was aimed at you and what you think, not anything else.
If you disagree with the way the agency is run then don't use them, I honestly don't know what you are trying to achieve here, the punters in this region are happy to use agencies, who are you to tell us otherwise. Perhaps you could explain your interest so we all have a better chance of understanding your motives. I am asking this on behalf of the prolific punters on this thread who have called you a troll, among other things.
We all know you hate NE agencies, we also know you are happy to pay NW pimps, so that is where a lot of the confusion comes from.