This has parallels to my previous stint in retail banking.
Account holders demanded swifter and more decisive action when they fell victim to scams; they expected full reimbursement in the case of regretting a bank transfer; they expected their identities to be more secure and less vulnerable to impersonation fraud; and what are those immoral fat-cat bankers doing about the banking system being used to fund terrorism? Under pressure, banking practices changed, some as a result of passed legislation, some pre-empting future legislaion given the changing wind of public opinion. Of course, all the customers were delighted by this, right? Of course not, they were bloody furious. "Why do I need ID to make a deposit! Why are you asking me all these intrusive questions! Why do you need to know the source of funds, or the purpose of my payment! Why's my transfer been delayed? I'm a grown adult and I just want you to handle MY money as instructed! This is Orwellian!"
Anyway, I digress. Seems to me something similar is happening at AW. The bogeyman of modern slavery and trafficking has been bandied around enough for AW to be under pressure to tighten their practices, they take decisive steps to do so, and when it turns out that people are inconvenienced by the rules becoming more stringent, everyone is upset.
I don't have a solution of course, but it's a trusim that you often have to choose between security and freedom.