Blue Ice is not the shop that it was, that's for sure (and the take-over by Emily is not yet complete, because she has not yet managed to pay the full financial cost, after which it may well get worse). Also, the web-site has always been a disaster - though this is not unusual, least-wise for Brum shops.
Never heard of Harper. Has she joined during the last week?
At present, you're probably better off round the corner at The Studio (and it's ten quid cheaper).