Agreed on the chavvy, not so much on the service. She might have been good 3 years ago when you last did a review
Tried 3 or 4 times to book Zara in the months before lockdown. She’s shit at returning messages, even when I gave her several dates and times I was free. She’d not reply and then a week or so later I’d get “I’m free at 2.30pm on Saturday”. Yes, well I’m not. Went round that loop a few times and then I gave up.
Some of these girls have terrible organisational skills, but I guess they must pick up plenty of speculative bookings, so why bother being organised.
Sorry, op, off topic a bit there. Apologies.