Sophia, I can understand how annoying it must be when guys make a booking and then don't turn up, without letting you know.
So I can also understand why, when you can't fulfil a booking, you think 'why should I bother telling them, because they never tell me?'
It probably feels like some sort of revenge. But you're making a mistake, because we're not the same guys.
You know how annoying it feels when a guy doesn't turn up? Remember it's much more annoying for us when you don't turn up, because we may have driven an hour to get there in the first place.
For what it's worth, I saw you some weeks ago, and communications were faultless, and I thought you were a nice girl. All I can suggest is that you give a consistently good service, because you'll then get better reviews, and more customers, and hopefully that will make you happy. Because at the moment you don't sound like a happy person, which is a shame.