Sounds like you picked a bad one for a first punt, sorry to hear that.
Firstly, incall means you go to them, outcall means they visit you.
Secondly, always post a link to the agency page/advert/adultwork profile also post pictures, download and attach them here if there's debate about the validity, incase they change them
to that end, was this the girl you booked ?
External Link/Members OnlyThirdly, interesting that that site has a Romanian based email address, first thing that i saw and wondered why.
Next is the services/likes list, that is pretty wide and varied, couple in there that would have me raising my eyebrows...... Party Girl - meaning she likes to get off her face, Casting adult - so she's up for being shagged on camera by every tom dick or harry that claims to be an internet porn director that probably wants bareback.
Just looked at a couple of the others and the likes are pretty much the same, so likely a crock of shit, as you unfortunately found out.
Looks wise, the girls hardly ever look as good as the photos, however that's doubly true with agencies, those pictures on that sire are 100% studio grade photos manipulated by a professional, nothing natural about any of those pictures.
so whilst agencies are usually a safer bet, i suspect complaining to this one about a shit service is likely to have gotten you nowhere, her knowing you were a noob, was probably enough for her to think she could take the piss and let you think that level of shit service was normal
ignore the site, never call it again, and simply look here for reviews and base your next punt on others experiences, it's a lot easier to walk on an incall than if the WG has visited you.