Regarding GP service currently:
I suspect it varies between Doctor's surgeries but I've had to contact my local a couple of times lately for myself. On both occasions I described symptoms to the receptionist over the phone and then had a callback from the Doc to discuss my issue.
Infact on the 2nd occasion she wanted to see the bodypart in question, and while I was on the phone with her I heard her fire off a text to me from her computer. She said 'OK, if you're happy to we'll end this call here, but open the text and click on the link to initiate a videocall and carry on the consultation'. How very modern!
I did so, and after my phone asking me whether I was happy for sound and video to be shared with the App she was using, we were connected by videocall. I dropped my trousers (true
) and she made her assessment and arranged for a prescription to be available at the pharmacy within 1hr, and I went to pick it up.
Couple of things...some people seem to have a problem speaking to the receptionist. Why? And the App my Doc used? It seemed to be a secure App which linked up to their IT system so she could view the call on her computer screen in her room.
It actually worked really well and I didn't feel shortchanged at all. My surgery are still seeing people face-to-face by the way, for issues where they feel they really need to see you.