I dunno, I know this is a Punters forum but I am all for the idea a Prossie can defend herself on here and dispute the punters version of events.
Difference here as this is for Punters, the punter will get the benefit of the doubt. If a Prossie wants to dispute negative feedback, they should come with evidence...(hard for service reviews but easier when the feedback is about communication).
Problem I see is most are these kinds of WG responses to negative feedback:
1) Completely stark raving mad loony or extremely thick - Prossie who cannot accept reality she provided on at least one occasion, a shit service to someone and believe all the hype her fluffy regulars tell her. Comes here and posts rants and threatens to sue the Admin for Slander
and displays a generally pigshit attitude and lack of brainpower
2) Those who try maintain dignity - Can vary from WG's disputing the review in a more polite and adult manner, whether evidence provided is a lie or not is down to the punter. Of course some of these are the types trying to sneak out of their shit service and not accept the feedback. I do often see these sort of girls get wound up by certain members to the point they say something and get banned, not a fan of baiting people myself but they should expect it coming here.
Generally here we got a good nose for sniffing out bullshit negative reviews versus the real ones, in my mind there is little need for someone to come here at all, especially if they know the feedback is valid/justified.
What I want to see:
WG makes a reply on UKP offering an apology and a refund or the reviewer a discounted/free punt where she attempts to right her wrongs paying attention to all the negatives about the meet - some negatives can only be addressed longer term ie - Flat is shit, no facilities but they still have taken the negative comments into account and used it to improve themselves. Every negative opportunity is a chance for the WG to improve, same way every complaint from a customer is a chance for a business to improve.