I suspect that due to the very nature of the encounter each of us will deal with things very differently and it is not until until we find ourselves in that same or similar situation will we know how to react. On this occasion, other distractions - voices etc. made it a even more awkward.
Certainly for future reference you may wish to read Illicit's FAQs
External Link/Members Only. It outlines cancellation fees (25%) plus opportunity to freshen up etc.
I have also looked at Portfolio's site
External Link/Members Only Their home page - bottom right - "Free automatic money-back coverage". Not directly about facilities, but good to know.
In less detail yet a useful reference on Fallenangels site - How to treat an escort.
External Link/Members Only Like all reputable organisations there will come a time when unforeseen situations occur and then it is how a business responds to that situation will determine the reaction of existing and new customers / clients. Goodwill and positive feedback is the mainstay of business offering companionship. To maintain a level of discretion we may not be able to speak/write to them direct which means raising concerns through social media. And I consider UKP as that portal; indeed Illicit actually makes reference to positive comments received on UKP (Vivastreet?) and therefore recognise the benefits media comments can have for a business. 'Trip Advisor' is probably the greatest example of all for recommendations & dissatisfaction; People read them to help make informed decisions whether to visit.
I am encouraged that Illicit has responded to the issue and trust they will carry out whatever corrective measures are required. It appears a very awkward moment for Mel and I believe he should not have been put into that position in the first place. Because of his circumstances outlined in his review, he was going to take advantage of the facilities that are clearly advertised on their website and which did not meet the minimum reasonable standard someone would expect; not for just thinking for himself, but also for Cariad's.
I have enjoyed and hope to continue to enjoy the companionship the Agency offers. For many, the in-call arrangement and appropriate facilities are of equal importance to the time and companionship anticipated so that all can relax and enjoy the occasion.