I have tried Lucy a few times, following from Hugh's report.
No answer 3 times.
Sent a booking form in twice, one over 24 hours in advance, but got a reply, after the booking request time, that sorry she hadn't seen it, she would love to see me but to give her some time in future before booking!
Have given up now, as clearly she just doesn't look at aw or doesn't want me to book.