I agree the maid (British woman, perfect English) is a strange one. Tried booking once and she told me to wait on the line as she went to check which girl was free. Few seconds later I hear her kicking off at a punter, telling him to get the fuck out etc (he was going "sorry, sorry" all sheepish like). By the time all that finished she'd completely forgotten I was on the phone (could hear her hanging around, laughing with the girls), so I hung up.
I rang back and reminded her I was waiting on the phone, and she'd forgotten me. Instead of a quick apology she started asking random questions about whether I'd been there before, if I'm local, all stuff that had no connection to what I was saying to her. I got the feeling she didn't want to apologise or concede an error on her part in front of whoever was in the room with her.
It was bizarre. Won't be arsed trying them again!!