Hi,, yes they deactivate the account if you haven’t used it in 12 months ,, happened to me and I had over £20 in there account,, load of hassle trying to get back etc ,, they Lookn bank details and all sorts ,of ID , defo not worth the hassle ,, you could easy set up another account with diff e mail ,,but they won’t let u use the same one as I no that as well ,, it kept saying there is account with this e mail even tho it was deactivated,, hope u get sorted 👍