I've blacklisted her.
2 Feedbacks, both of which have left field reports as well as feedback, that's unusual.
You decide on how legit the feedback is, one has 0 feedback, the other 4, of which 3 are "member not active".
£500 per hour is delusional for Reading.
And she was genuinely 18 last June and is still now.
Have you tried calling her?