I know NB have a good reputation here but I’ve never had any success communicating with them. Emails unanswered, texts and WhatsApp messages ignored. The one time I did hear back from them was attempting to book Connie one day, to receive a very short reply of “sorry Connie does not work on this day”, despite her being listed on the Availability page!
I did book Hannah from NB through her AW page, and we went through do’s and don’ts in the room before we got started, so if you do have more success booking than I did, maybe ask the girl instead of the receptionist?